Employee of the Quarter: Victoria Billings
Employee of the Quarter ~ Carlos Tandron
Carlos is not only outstanding in customer service when dealing with our patients but he is a true team player. He has worked at all three locations, all possible shifts, including overnights and weekends, and is always willing to help anywhere the managers need him. He has a fun personality and motivates others to stay positive! We are lucky to have him on our team! How long have you worked with us? Exactly 18 months Where are you from? Jacksonville, FL Where did you go to high school? Bishop Kenny What did you study at school? Health Science What are your hobbies? Running, Working out, beach/pool time Do you have any children or pets? No What are your future goals? Continue to work in healthcare What is your favorite part of your job? The people that I work with are amazing! Best moments at work are? Holidays when we get to do Potlucks with the entire office
Employee of the Quarter ~ Lisa Fellis
Meet our 1st Employee of the Quarter for 2016! Lisa is an amazing team player and everyone at every location recognizes her hard work! How long have you worked for us ~ September 14, 2015 Do you have any pets ~ My roommate has 2 cats but I live with them Tell me about your education ~ I went to high school at Pedro Menendez in St. Augustine and I have a B.S. in Psychology. Working on a Masters for Physician’s Assistant. It will be a little over two years before I get in. How do you spend your time off ~ I have been dancing since I was three but I haven’t done any since high school, except at the gym in Ignite Class. I like shopping, going to the beach and hanging out with friends. What is the favorite part of your job ~ Working with kids, since I have always wanted to do that. I even wanted to be a pediatrician my freshman year of college. Also, all the people I work with!
Zika Virus: What Does It Mean for Jacksonville Families?
Q&A With Team Member Katrina Cinca
Katrina Cinca, ARNP, is a highly skilled and compassionate team member at Pediatric Care Centers. We think we know her well because she has worked with Dr. Benitez for more than 15 years. However, we wanted to gain more insights into just what makes this wonderful team member tick. Here’s what we learned in a recent interview. Q: Tell us something about you that nobody knows. A: Well, I don’t think anybody knows I grew up on a farm and trained horses for riding. Q: No, we didn’t know that! What’s your favorite thing to do in Jacksonville? A: We’re so fortunate to have all of the beautiful beaches here. I take every opportunity I can to walk on the beach. Q: You’ve been with us for years, but what was the first job you ever had? A: I worked at Blue Ice Boutique in Atlantic Beach selling beachwear and scooping ice cream. The boutique stood in the spot where Ragtime is now. I wonder if anyone else remembers it. Q: If you hadn’t chosen to be a nurse practitioner, what do you think you’d be doing instead? A: Actually, at one point I thought I’d like to be a singer and performer. Q: Really? So, let’s say you were a contestant on “American Idol.” What song would you choose to sing? A: (Laughs) That’s a no-brainer. I’d sing “I Hope You Dance” by Lee Ann Womack. Q: Good to know music makes you happy. What is it you do that makes you happiest? A: Definitely it’s traveling in Europe with my family. The history there is amazing! Q: Is there anyone in particular who has inspired you during your lifetime? A: Oh yes, that would be Lucy Trice, ARNP, DNP. She was my professor and mentor throughout undergrad and grad school. She is a great role model who always supported me in my studies. Q: Speaking of things that inspire you, if you had a chance to witness any historical event, what would it be? A: The first artificial pancreas transplant — such a big step forward in curing diabetes. My 22-year-old son has Type 1 diabetes, and any medical advance is a positive for my family and the many sufferers of the disease. Q: Are there any special wishes you have for the future? What are five line items on your “bucket list?” A: Hmmm. I’d say more travel, like visiting Aruba and Lourdes in France, seeing every castle in Scotland. After that, I’d love to watch the filming of “Outlander.” Meeting Keith Urban would be on the list for sure. Q: Along those same lines, let’s say you won $20 million in the lottery. What would you do with the money? A: No question, I’d contribute it to finance research for an artificial pancreas to cure Type I diabetes. Q: That’s a big goal, Katrina. Lottery or not, we’ll join you in hoping that happens soon. Thanks for your time. We’ll wrap this up on a lighter note. What did you have for breakfast? A: You might not believe this, but it was a ham sandwich on rye bread with lettuce, tomato and Gouda cheese, mayo and mustard. One of my favorites!
Our Newest Location Now Open in Orange Park!
Our new Orange Park location, located at 1543 Kingsley Avenue, #9, is open from 8am-8pm Monday through Friday. Call (904) 264-1958 for appointments or information. Or visit our Locations page for directions.
New Program Certifies Higher Quality of Care at
Patient Care Centers is currently working toward receiving certification from the NCQA, National Committee for Quality Assurance, as a Patient Centered Medical Home (PCMH). NCQA, the leading organization for health care certifications in America, has established an extensive process that takes months to complete, ensuring that only the best practices qualify. “At we’re always learning, always striving for ways to improve the quality of care for our patients,” said Dr. Norberto Benitez. “Going through this nationally recognized certification process is one more way we have to test ourselves on how we’re doing and ways we can serve patients better every day. We’re grateful for this opportunity to assess ourselves against the highest possible standards of practice.” The Patient Centered Medical Home model is a way of organizing primary care that emphasizes care coordination and communications, leading to higher quality and lower costs. The goal is to improve patients’ and providers’ experience of care. Emphasis is on aligning patient preferences with payer and provider capabilities. The outcome ensures that families will receive the highest standards of pediatric support, information, coaching and connection to community resources as needed to address health issues. In short, the Patient Centered Medical Home model is a way to keep our practice in line with what you want it to be. “Our round-the-clock hours and various means to communicate via email, patient portal, phone or mobile devices have gone a long way toward helping us relate better to our patients’ families and save them time as we work together for the benefit of their children,” said Dr. Benitez.
Wear Your Shirt Proudly!
We still have some Pediatric Care Centers shirts available for you, our valued patients and families. If you haven’t picked up your free shirt during the past year, just let us know during one of your visits. We’d be happy to send you home with a shirt while supplies last. The following sizes are still available. Children’s sizes: 12 months, 24 months, 2 and 3 Young adult size: XL
Santa’s On His Way!
Get ready for Santa! He’s going to make an early stop Dec. 5, from 1-5 p.m., in our Beaches office. We welcome one and all to come and have a photo made with Santa, courtesy of Pediatric Care Centers. You’re also welcome to snap your own pictures of jolly old St. Nick with your phone or camera. There’ll be juice boxes and candy canes for our visitors, too. Be sure to stop by for some face time with Santa!
Janet Parry – 3rd Quarter Employee of the Month
Janet came to work with us to acquire the 1000 hours in clinical work required to apply to Physician’s Assistant school. She has become a wonderful addition and great asset to the PCC family. How long have you worked with us? A Little over a year – 13 months Do you have any pets? I have a dog named Porkchop. He’s half pit-bull and half wiener What is your education? I currently have a Bachelors of Science in exercise science from Florida State University. I am persuing a Physician Assistant Masters Degree. I just finished all my applications to programs, and anxiously waiting to hear back. Do you have any hobbies? My hobbies include reading, running, and watching movies. I am a secret SYFI nerd! And I enjoy spending my free time with family and friends. Also attend FSU and Jaguar football games. Where did you grow up? I grew up in Jacksonville. Went to Bishop Kenny High School. Class of 2010 and St. Paul’s at the Beaches for Elementary and Middle school. What’s the best part of your job? My favorite part of my job is working with an amazing team. The PCC team supports me in and out of the office. I’ve learned a great deal from the amazing providers and fellow co-workers. I also enjoy my small role in helping others! I wish to give back and help as many lives as I can, and Pediatric Care Center enables me to do so.